Refund policy

At greenedgemowers.com, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a clear, fair, and timely manner.

Return Window

You may request a return within 90 days of the delivery date.

Return Eligibility

We accept returns for both defective and non-defective products.
To be eligible for a return:
- Proof of purchase is required
- Non-defective items must be unused or lightly used and returned in reasonable condition
- Items should include their original packaging where reasonably possible
- The return request must be made within 90 days of delivery

Certain items may be excluded from returns where permitted by law. Any applicable exclusions will be clearly communicated before the return is processed.

Return Method

Please contact us before sending any item back.
Approved returns should be sent by mail using a trackable shipping service.
We will provide the appropriate return address and return instructions after reviewing your request.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

For non-defective returns, the customer is responsible for the cost of return shipping.
If the item is incorrect, defective, or damaged on arrival, greenedgemowers.com will provide return instructions and cover the applicable return shipping cost.

How to Request a Return

Step 1: Contact Us
Email: contact@greenedgemowers.com
Phone: +44 7566 232536

If the product is incorrect, damaged, or defective, please include your order number, a short description of the issue, and clear photos where appropriate.

Step 2: Receive Return Instructions
Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Step 3: Send the Item
Return the approved item using a trackable shipping method and keep your tracking information until the return has been completed.

Refund Process

- Returned items are inspected within 72 hours of receipt
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
- No restocking fee is charged
- Original shipping charges are refunded where applicable

After we issue a refund, your bank or payment provider may require additional time to post the funds to your account.

Exchanges

Eligible products may be exchanged within 90 days of delivery.
Please contact us before returning an item for exchange.
If the requested replacement is unavailable, you may choose a refund instead.

Incorrect, Defective, or Damaged Items

If your order arrives incorrect, defective, or damaged, please contact us as soon as possible with your order number and details of the issue.
We will review the issue and provide the appropriate return, replacement, repair, or refund instructions.

Contact Information

Business Name: Greenedgemowers
📍 Address: 108 Walton Hall Avenue, Walton, L4 9US, United Kingdom
✆ Phone: +44 7566 232536
✉ Email: contact@greenedgemowers.com
🌐 Website: greenedgemowers.com