When will I receive my order?
Orders placed before 18:00 UK local time, Monday to Friday, are normally handled within 1 business day.
After dispatch, estimated standard transit time is 1–3 business days. The estimated total delivery time is therefore approximately 2–4 business days.
Orders placed after the cut-off time, on weekends, or on UK public holidays will begin processing on the next business day.
Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our reasonable control.
Where is my order?
Once your order has been dispatched, we will send a shipping confirmation email with tracking information where tracking is available.
Please allow up to 24–48 hours after dispatch for tracking information to update.
If your order has not arrived after the estimated delivery window, please contact us at contact@greenedgemowers.com .
What payment methods do you accept?
We accept supported payment methods displayed during checkout, which may include Visa, Mastercard, Apple Pay, and Google Pay.
Available payment methods may vary depending on your device and checkout eligibility.
Do you ship internationally?
No. Greenedgemowers currently delivers to addresses within the United Kingdom only.
We do not currently offer international shipping.
How much does shipping cost?
We offer Free Standard Shipping on eligible orders delivered within the United Kingdom.
There is no minimum order value required for standard shipping unless otherwise clearly stated before checkout.
Your website isn’t loading. What should I do?
If you experience a technical issue, try refreshing the page, checking your internet connection, or using another browser or device.
If the problem continues, please contact us at contact@greenedgemowers.com and provide details of the issue.
I keep getting an error message. What should I do?
Please contact us at contact@greenedgemowers.com and provide details of the error, including a screenshot where possible.
I entered the wrong delivery address. Can I change it?
Please contact us as soon as possible if you notice an error in your delivery address.
If your order has not yet been dispatched, we will try to update the address. We cannot guarantee that an address can be changed after dispatch.
Customers are responsible for providing complete and accurate delivery information when placing an order.
What happens if my order is returned to sender?
If a parcel is returned to us by the carrier, we will review the reason for the return and contact you with the available options.
If the return was caused by a carrier or fulfilment issue, we will provide an appropriate resolution at no additional cost to you.
If the parcel was returned because an incorrect or incomplete delivery address was provided, additional shipping charges may apply before reshipment.
What is your return policy?
Return requests may be made within 90 days of delivery, subject to the eligibility requirements in our Return & Refund Policy.
We accept eligible returns for both defective and non-defective products.
For non-defective returns, customers are responsible for return shipping costs. If an item is incorrect, defective, or damaged on arrival, we will provide appropriate return instructions and cover applicable return shipping costs.
For complete information, please review our Return & Refund Policy .
How do I exchange an item?
Eligible products may be exchanged within 90 days of delivery.
Please contact us before returning an item for exchange at contact@greenedgemowers.com .
If the requested replacement is unavailable, you may choose a refund instead, subject to our Return & Refund Policy.
What should I do if my item arrives damaged?
If your product arrives damaged, please contact us as soon as possible with your order number, a description of the issue, and clear photographs where appropriate.
We will review the issue and provide the appropriate return, replacement, repair, or refund instructions.
Please do not dispose of or return a damaged product until we have provided instructions.
What if I received the wrong product or a defective item?
Please contact us at contact@greenedgemowers.com with your order number and details of the issue.
Where appropriate, please include clear photographs to help us review the problem.
If the item is confirmed to be incorrect or defective, we will provide the appropriate resolution and cover applicable return shipping costs.
How long does a refund take?
Returned items are normally inspected within 72 hours of receipt.
Approved refunds are processed within 7 business days and are issued to the original payment method.
Your bank or payment provider may require additional time for the refund to appear in your account.
Customer Support
If you have questions about a product, order, delivery, return, or refund, you can contact Greenedgemowers using the details below.
Business Name: Greenedgemowers
📍 Address: 108 Walton Hall Avenue, Walton, L4 9US, United Kingdom
✆ Phone: +44 7566 232536
✉ Email: contact@greenedgemowers.com
🌐 Website: greenedgemowers.com
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK local time)